Service Support

Service Support - Providing comprehensive technical support and after-sales service

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After-Sales Service

Providing professional technical support and maintenance services

  • 7x24 Technical Support
  • Remote Diagnosis Service
  • On-site Repair Service
  • Spare Parts Supply Guarantee
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Market Service

Providing market consulting and solutions

  • Technical Consulting
  • Solution Design
  • Product Selection
  • Training Service
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Document Download

Providing product materials and technical documents

  • Product Manual
  • Technical Documentation
  • 3D Drawing Download
  • Software Download

After-Sales Service

Technical Support

We provide supplier technical support, coordinating on-site service when needed, charging only cost fees (within China).

Response Time

7X24 all-weather online support.

Free Personnel

Free technical personnel supply.

Parts Supply

We will have sufficient parts supply. If customers receive damaged parts, our technicians will refuse repair.

Warranty Service

Within the warranty period, except for human causes and force majeure factors, if the equipment itself has quality problems, we promise to provide free service and free material repair.

Installation & Debugging

Free installation and debugging for purchased equipment.

Service Advantages

Two Major Bases + Three Offices

Shenzhen headquarters and Suzhou branch concentrate all pre-sales and after-sales services, providing 365-day face-to-face detailed service; three offices are distributed in customers' important manufacturing bases, solving urgent on-site problems most quickly

AREED Brand Leadership Advantage

AREED has served world-class customers in the industry for many years and is the preferred feeder brand for many end manufacturers

Strong Technical Capabilities

AREED has the largest and most experienced engineering team in the feeder industry, providing customers with optimal systematic solutions

Flexible Brand Warranty Period Solutions

Standard one-year free warranty period, supporting value-added services such as on-site training and production maintenance

Successful Design Shared with Customers

Walk with the wise, share with the capable. Think with customers from their perspective and share design achievements

Brand Upgrade Services

Products are upgraded annually with coherent design ideas, supporting upgrade and modification services to provide a driving force for enterprises to reduce costs and increase efficiency