After-sales Service
Providing professional technical support and maintenance services
- 7×24 Technical Support
- Remote Diagnosis Service
- On-site Repair Service
- Spare Parts Supply Guarantee
SERVICE SUPPORT
Service Support
Providing comprehensive technical support and after-sales service
7×24 Hour All-day Response
Professional Engineer Team Support
Two National Bases + Three Offices
SERVICE SYSTEM
Three Major Service Systems
From technical support to document delivery, providing full lifecycle service guarantee for every piece of your equipment
Market Service
Providing market consultation and solutions
- Technical Consultation
- Solution Design
- Product Selection
- Training Service
Downloads
Providing product materials and technical documents
- Product Manuals
- Technical Documents
- 3D Drawings Download
- Software Download
AFTER-SALES
After-sales Service
Six After-sales Commitments to Keep Every Equipment Running with Peace of Mind
Technical Support
We provide supplier technical support. In principle, when on-site service is coordinated and required, only cost fees are charged (within China).
Mail Time
7×24 all-day online support.
Free Supply
Free supply of technical personnel.
Parts Supply
We have an adequate supply of parts. If customers receive damaged parts, our technicians will refuse to repair.
Warranty Service
During the warranty period, except for human factors and force majeure factors, if the equipment has quality problems on its own, we promise to provide free service and free material repair.
Installation & Debugging
Free installation and debugging for own equipment.
WHY AREED
Service Advantages
Six Core Advantages Building Industry-leading Service Competitiveness
01
Two Bases + Three Offices
Shenzhen HQ and Suzhou branch centralize all pre-sales and after-sales services, providing 365-day face-to-face meticulous service; three offices are distributed in key customer manufacturing bases, to solve urgent on-site problems the fastest.
02
AREED Brand Leadership Advantage
AREED has served top world-class customers in the industry for many years, and is the preferred feeder brand for numerous terminal manufacturers.
03
Strong Technical Expertise
AREED owns the largest and most experienced engineer team in the feeding industry, providing customers with the optimal systematic solutions.
04
Flexible Brand Warranty Scheme
One-year free warranty as standard, supporting value-added services such as on-site training and production maintenance.
05
Design Success Shared with Customers
Walk with the wise, share with the capable. Stand on the customer's position and think together with customers, sharing design achievements with them.
06
Brand Upgrade Service Provided
Products upgrade year by year with coherent design thinking; support upgrade and machine modification services, providing impetus for enterprise efficiency improvement.
Need Technical Support? We're Always Online
Call the service hotline or leave a message online. Professional engineers will respond to your needs at the first moment.